FREQUENTLY ASKED QUESTIONS

How do I add fabric to my shopping bag?

All you need to do is enter the number of yards you wish to order, then click "add to cart". After that, you can continue shopping or proceed to checkout. You can view the items in your cart at any time by clicking the shopping cart icon at the page's top right corner.

Is there a required minimum order size?

For all items sold by the yard, the minimum order size is 1 yard.

How can I be sure of an item's color?

In short: Order 1 yard as a sample!

Variations in monitor and mobile color display settings vary widely from device to device, so we can never guarantee that what you’re seeing is absolutely correct. Color may also vary depending on the setting in which the fabric is viewed as a result of different light sources, e.g. daylight, LED, fluorescent, etc. This is why we strongly encourage you to order a swatch before purchasing your fabric or trim.

What forms of payment do you accept?

We accept Cash on Delivery.

What if I need to modify or cancel my order after it has been placed?

Please call our customer service department at +94 77 776 6890, and we will be more than happy to help you with your order. Customer service hours are Monday through Friday, 10AM-4PM Sri Lankan Time.

What size are your sample swatches?

Sample swatches vary in size. Generally, our swatches are 5" x 6" but they may be cut as small as 2" x 4"

I ordered a fabric and it appears defective or has a flaw in it. What should I do?

Skyline Textiles makes every effort to provide its customers with exceptional fabric and other top-quality goods. In the event a fabric or product does arrive damaged or defective, we strongly recommend you contact us as soon as the defect is noticed. After 30 days from your original invoice date, we will no longer consider items for return.

Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed.

The appropriate account will be credited within two weeks time. Original shipping costs will be refunded on defective items only.

Will my fabric be shipped in one cut?

While we make every effort to fill orders in as few cuts as possible, sometimes a single cut is not possible, especially if your order is for more than 10 yards. Our customer service team will contact you in the event your fabric is only available in multiple cuts.

Where does your fabric come from?

We source our fabric directly from China.

How long will it take for my order to arrive?

Orders are shipped Monday through Friday. The cut-off time for expedited shipping is 1:00 pm Sri Lankan time. Any orders placed using express shipping after 1:00 PM Sri Lankan time will ship on the following business day.

Most orders are processed within 72 hours. Once shipped, the package will arrive within 2 business days.

What should I do if my order still hasn't arrived?

Contact customer service at +94 77 776 6890. We will work with the carrier to locate your package.